INFORMATION PAGE

COST OF ITEM:

 After you total your order,  you add $5  ( for the entire order) for shipping and handling  delivered within the United States. All shipments to Virginia residents are subject to the 5% State sales tax on their purchases  

For International addresses and express delivery in the USA  we would have to determine your shipping costs and let you know.  

Currently we are not set up for Internet direct credit card ordering. You will need to place your order by telephone or mail.

TELEPHONE ORDERS :

Telephone: (540) 740 - 2729 or (540) 740-2729

Hours are 9 AM to 9PM Eastern Time . Requires a  Credit card number & expiration date . We accept 

 

 MAIL ORDERS:

 Send your order  along with a money order , cashiers check , or personal check . If you would like to use your credit card by mail include the card number, expiration date, name on the card . Please include your name, telephone number, and shipping address

Send to:

 SHOP CIVIL WAR

9398 South Congress Street

New Market , Virginia 22844

 

QUESTIONS

You may contact us by

Telephone: (540) 740 -2729 or 740-2998  9am to 9pm 

shopcivilwar@yahoo.com

 

 

DEALER INQUIRIES WELCOME

We would require a copy of a current business license   or current sales tax number. Payment can be by business check or credit card. Dealer status only applies on wholesale orders over $200 . Shipping & handling  costs would be determined when order packed. 

COMPANY POLICIES

 

If your item (s) arrive damaged or fail to arrive please contact us for instructions within 10 days by telephone, email or mail  (This applies Postal insured or UPS shipments) 

Our swords, pistols & rifles are only offered for sale to purchasers over 18 years of age. Adult signature may be required for delivery  

                  RETURNS   If you wish to return your undamaged item (s) for a refund**  . Please contact us for shipping instructions and return authorization within 14 DAYS by telephone, email, or mail Customer refunds are subject to a 10% restock fee*   Customer is responsible for  the return shipping  and insurance expenses. Also, because we only charge a flat $5 S&H fee per order, the customer's refund on the merchandise returned will be adjusted by our actual shipping costs  when  they exceed the $5.    Returns not allowed on International orders.

                                     * Limited edition art prints are subject to a 15% restock fee and must be returned in mint condition with their certificate Customer is responsible for the return shipping  along with full insurance coverage .Also because we only charge a flat $5 S&H fee per order, the customer's refund on the art print returned will be adjusted by our actual shipping costs because  they do exceed the $5 charged .   No returns allowed  on International orders   

                        NO RETURNS**  on books or VHS tapes

                AVAILABILITY: We make our best effort to ship your order promptly . Occasionally we could be out of stock because our items are hand made, imported ,or require a special order. This could result in a shipping  delay.

 If your order can not be processed within reasonable time (within 30 days)  we will contact you as soon as possible for a back order authorization  or cancellation .    

 

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